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Email forwarding

Email Forwarding

Automatically send copies of incoming emails to other addresses. Set up forwarding for flexibility and team collaboration.

Types of Forwarding

Type Description Use Case
Simple Forward Copy to another address Personal backup
Forward & Keep Copy and keep original Team sharing
Redirect Send without copying Domain migration
Catch-all Forward all addresses Small teams

Setting Up Forwarding

Single Address Forwarding

  1. Go to Email > Select mailbox
  2. Click Forwarding
  3. Enter destination email address
  4. Choose: Forward only or Forward and keep copy
  5. Save changes

Multiple Destinations

Forward to several addresses:

  1. Add multiple email addresses
  2. Each receives a copy
  3. Useful for team distribution

Catch-All Forwarding

Catch emails to any address at your domain:

  1. Go to Email > Domain Settings
  2. Enable Catch-All
  3. Enter the destination mailbox
  4. All unmatched addresses forward there

Example:

  • random@yourdomain.com → info@yourdomain.com
  • anything@yourdomain.com → info@yourdomain.com

Forwarding vs Aliases

Feature Forwarding Alias
Separate mailbox Yes No
Can reply as Original address Alias address
Storage Uses quota No additional storage
Best for External forwarding Multiple identities

Conditional Forwarding

Forward based on rules:

  1. Go to Filters > Create Rule
  2. Set conditions (sender, subject, etc.)
  3. Set action to Forward to
  4. Enter destination
  5. Save rule

Example rules:

  • Forward invoices to accounting
  • Forward support requests to helpdesk
  • Forward newsletters to archive

Important Considerations

SPF/DKIM Issues

Forwarded emails may fail authentication:

  • Use SRS (Sender Rewriting Scheme) when available
  • Inform recipients about forwarding
  • Consider using IMAP access instead

Loops

Avoid creating forwarding loops:

  • A → B → A (infinite loop!)
  • Our system detects and stops loops

Privacy

  • Forwarded emails reveal the forwarding address
  • Use BCC for sensitive distributions

Tips

  • Test forwarding after setup
  • Monitor for delivery issues
  • Update forwarding when email addresses change
  • Use filters for conditional forwarding