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Refund policy
Refund Policy
We want you to be satisfied with our services. Here's our refund policy for different products.
30-Day Money-Back Guarantee
Eligible Services
- VPS Hosting
- Dedicated Servers
- Email Hosting
Request a full refund within 30 days of your initial purchase if you're not satisfied.
How to Request
- Go to Support > Request Refund
- Select the service
- Provide reason (optional but helpful)
- Submit request
Domain Refunds
Domain registrations are generally non-refundable due to:
- Registry fees are non-recoverable
- ICANN regulations
- Immediate domain activation
Exceptions
- Duplicate order (our error)
- Domain didn't register (technical failure)
- Fraudulent order
Refund Timeline
| Payment Method | Refund Time |
|---|---|
| Credit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Bank Transfer | 5-7 business days |
| Crypto | Not refundable* |
*Crypto payments receive account credit instead
Partial Refunds
Prorated refunds available for:
- Downgrading services mid-cycle
- Canceling annual plans early (after 30 days)
- Service outages exceeding SLA
What's Not Refundable
- Domain registrations
- Domain renewals
- Domain transfers
- Setup fees (if applicable)
- Services used in violation of Terms of Service
- Cryptocurrency payments
Cancellation vs Refund
| Action | Result |
|---|---|
| Cancel | Service stops at end of billing period |
| Refund | Service stops immediately, money returned |
Requesting a Refund
Online
- Log in to dashboard
- Go to Billing > Request Refund
- Select order/service
- Submit request
Send to billing@osir.com with:
- Account email
- Order/Invoice number
- Reason for refund
Refund Status
Track your refund:
- Go to Billing > Refunds
- View status of all requests
- Receive email when processed